GT Blog

News, telecoms and technology stories, interesting articles, Samsung related content and press releases can be found on the Glamorgan Telecom Blog.

What is 5G and when we will we see the benefit?

Admin Glamorgan Telecom - Friday, January 12, 2018

Mobile connectivity has revolutionised the way we live our lives. Smart phones are now the most intensively used electronic device with usage in adults forecasted to rise to 88% by mid 2018. Their ability to access and connect to the internet is now more of a necessity than a luxury and in order to keep up with these trends and meet our data-hungry needs, the development of mobile infrastructures is essential. 

What is 5G?

Put simply, 5G is the name for the next generation in mobile connectivity. It has come as a result of the growth in streaming services as well as our insatiable appetite for downloading and using applications.

5G works by pooling bandwidth to boost both range and speed, resulting in its ability to handle more data, connect more devices and guarantee new levels of reliability. In order to meet our expectations for high speed data connections, 5G will step up when 4G can no longer cope. It will also support the ever larger data requirements of the existing network and new applications to make augmented reality, connected vehicles and the Internet of Things more of a reality.

What’s the difference between 4G and 5G?

The development of 4G came about as a result of the rise of smart phones. Suddenly, our phones could connect to the internet and a new standard of connectivity needed to be developed to support this. 4G was a massive feat for mobile connectivity that resulted in huge gains for businesses as employees who worked on the move had access to core business services, like email, wherever they were.

As we enter an era where more and more people are connecting their devices to the internet, it’s crucial to develop a mobile standard that can continue to support this. 5G is expected to be faster, more reliable and able to support countless connected devices. Low latency will be a key differentiator between 4G and 5G, meaning you’ll be able to download and upload files quickly and easily without having to worry about the network or phone crashing.

5G will also offer greater network stability, providing the speeds necessary to give employees a fully equipped virtual office wherever they are whilst ensuring that business critical mobile functions don’t go offline. Delivering speeds of 10 – 50 Gb/s, real-world 5G is expected to dramatically increase the speed at which data is transferred across the network.

When will it be implemented?

Although 4G will still be the dominant form of mobile connectivity for the next few years, it is hoped that the UK will be a leader in 5G. The telecoms regulator has set a timeline for the launch of 5G services in the UK by 2020, with early trials set to take place this year.

You will, however, need a 5G enabled phone equipped with the hardware to be able to support it as older phone’s cannot be upgraded to support a new mobile standard. Although it’s still early days for 5G, Ofcom believes consumers will be able to buy a 5G enabled phone by 2020.

To conclude...

It is becoming clearer that we need a mobile standard that can better manage the growing number of devices and people connecting to the internet and 5G is promising some great strides ahead. Although it may seem a way off, there is no denying that this is a real prospect that is sure to develop the way we live our lives. At Glamorgan Telecom, we pride ourselves on embracing new technologies and can’t wait to see what the launch of 5G will enable.

 

Moving offices? We have you covered.

Admin Glamorgan Telecom - Monday, January 08, 2018

With so many factors to take into account, moving offices can be a stressful time for any business. Your relocation needs to be planned with precision to ensure minimal disruption for customers and colleagues.

Although stressful, office moves also provide the perfect opportunity to re-evaluate your communications and connectivity solutions. Have you outgrown your current infrastructure? Is it time to upgrade to avoid being left behind or missing out on cost efficiencies?

At Glamorgan Telecom we make it our priority to revolutionise your business communications, working with you to create bespoke packages to meet your needs. Plus, our impressive portfolio of products and services mean we have you covered – from telephone systems and mobile phones to data and WiFi networks. Keep reading for our expert advice for carrying out a seamless office move.

Plan to perfection

An office relocation is a tricky task and all too often, businesses will put off planning it. However, it is essential to begin your preparation early, especially when it comes to your telecoms and data networks as these could become the factors which determine your earliest moving date.

In order for your move to be completed smoothly, it is important that your communications provider also gives you enough time to understand your requirements and discuss the solutions. The lead time for installing a new system is around 6-8 weeks, whereas larger data connections and leased lines can take between 40-60 working days.

Keep your number

It is important to keep your existing number to help your business save on costs, from informing new customers, to potentially losing business as prospects attempt to call a number that is no longer in use. At Glamorgan Telecom, we help you by project managing the installation of your new system to ensure it meets your needs – plus, we’ll ensure you keep your existing number, even if you’re moving to a different exchange.

Data delivery

Data connections are no doubt as vital a part of your business as your telecoms. Before you complete your move, it is important to find out whether you need to get a new broadband service installed and if your new premises support fibre broadband. The superfast speeds available via fibre broadband will help to streamline your communications as you benefit from improved file sharing as well as access to cloud-based platforms and communications. We offer a wide range of data solutions at Glamorgan Telecom, including dedicated leased lines, to enhance your connectivity and improve productivity.

Move or replace?

Moving premises provides the perfect opportunity to evaluate the efficiency of your current telephone system. Think about how old your system is and whether or not there is life still in it; does it service your business well or have you outgrown it? It is important to remember that an outdated system could cost you more in the long run as you miss out on business efficiencies and cost savings.

At Glamorgan Telecom, we focus on creating systems that are bespoke to your business needs, keeping your objectives in mind. Our packages are there to assist your business and facilitate future growth, including everything from traditional premise-based systems to hosted services, business mobiles and data solutions. For more information or help planning your office move, get in touch today.

 

Revolutionise your business performance in 2018

Admin Glamorgan Telecom - Wednesday, January 03, 2018

The New Year presents the perfect time to reflect on your business successes over the last 12 months and begin planning for an even better year ahead. Whether you want to increase sales, develop your processes or enhance your teams’ productivity, our experts are here to help.

At Glamorgan Telecom, we boast an impressive portfolio of products and services to enhance your communications. From customer interaction to the implementation of flexible working practices, our solutions promise to drive performance in every area of your business.

Office Telephone Systems

Investing in a new office telephone system will not only make sure your staff are more available and efficient but will also help to engage, protect and empower your business. We pride ourselves on our ability to provide a fully inclusive service, covering everything from consultancy and project management to system installation, maintenance and training, ensuring we implement a system that fits your business like a glove.

We also provide line rental, call packages and a host of business enabling software and applications, including call recording and reporting, to monitor and manage your calls on every level.

SIP

BT recently announced its plans to switch off the traditional telephone lines and migrate all systems online by 2025. Upgrading your communication infrastructure to SIP will not only help you stay ahead of the competition but will allow you to take advantage of cost savings and business efficiencies.

By making voice, video and conference calls over an IP connection, SIP maximises your data network investment and can save your business up to 50% on line rental and 25% on call packages as a result. Users will also benefit from full scalability, allowing them to add or remove lines according to call volumes – plus, a full range mobility functions and sophisticated voice applications will improve unified communications and remote working practices.

Hosted Services

Managed via an external web portal and hosted in the cloud, hosted telephony replaces your traditional on-premise system and eliminates PBX maintenance costs in the process. With full integration of business phones, mobile phones and fixed lines, you can ensure your team never miss a call again; whether they are in the office or working remotely. Users will also benefit from cost effective call bundles and built in disaster recovery.

Mobiles

Integrated correctly, mobiles present new opportunities to boost productivity and keep your team connected. At Glamorgan Telecom, we focus on creating adaptable tariffs with a choice of the latest handsets to keep up with your business needs. Our service begins by performing an analysis on your current usage before matching your business profile to the perfect package to ensure you never waste money on unused minutes again. Plus, our simplified billing processes enable us to deliver cost efficiencies that help to save your business money.

Connectivity

Slow internet speeds are detrimental when it comes to business; in fact, they are simply not an option. At Glamorgan Telecom, we offer a wide range of data solutions to suit your needs and enhance your connectivity, including everything from fibre broadband to dedicated leased lines that lay the perfect foundations for our cloud-based communications.

We also provide the latest technology as well as quality cabling to ensure the smooth running of your internet connection whilst enhancing business performance, productivity and flexibility. With a range of data, fibre and WiFi solutions, all supported by guaranteed service level agreements, you can rest assured that your business will stay connected.

Whatever your business goals for 2018, the experts at Glamorgan Telecom are here to help you discover the perfect solution. Get in touch today to find out more.

 

Stay Connected with Glamorgan Telecom

Admin Glamorgan Telecom - Wednesday, November 01, 2017

Smart devices have transformed the way we connect and communicate with one another. Recent Ofcom reports reveal an enormous 94% of the adult population now own a mobile phone and with the continuous release of model upgrades and software updates, there’s no denying the powerful impact they pose on our daily lives.

Originally developed for communication purposes, the smart phone’s uses now reach much further than a simple phone call. In fact, more and more of us are choosing apps like Facebook and Whatsapp to connect and share as well as using these devices as social media hubs, navigation devices and portable TV’s. It seems there is little they cannot do!

As their range of features and functions grows and their capability continues to increase, it is undeniable that our smart phones will be used even more intensively over the coming years.

Getting more from your mobiles with GT

As well as personal use, mobile devices are an essential business tool. Integrated correctly, they present new opportunities to boost productivity whilst helping your team stay connected, whether they are in the office, on the road or working from home.

At Glamorgan Telecom, we know that one size doesn’t fit all. That’s why we focus on creating adaptable tariffs with a choice of the latest handsets to keep up with your business needs. Our service begins by performing an analysis on your current usage before matching your business profile to the perfect package to ensure you never waste money on unused minutes again.

We pride ourselves on our ability to develop contracts that flex as your business grows as well as cost-effective SIM only plans that guarantee flexibility. Plus, our simplified billing processes enable us to deliver cost efficiencies that help to save your business money.

For more information get in touch today!

 

Should your business invest in a Call Management Solution?

Admin Glamorgan Telecom - Wednesday, September 20, 2017

Many organisations underestimate the importance of monitoring calls. No matter what the size or function of your business, it’s vital for maximising productivity and ensuring business continuity. Our call management solutions provide invaluable and definitive information to guarantee the efficiency of your communications.

The easy-use software integrates with your phone system, providing users with a comprehensive range of features. Plus, it’s browser-based and mobile-optimised meaning you’
re simply a click away from storing, searching, playback and archiving of all calls, on any device.

Call Recording

Think call recording, think call centre? Wrong! If your organisation frequently receives calls from customers, then you should be recording at least a portion of them. Without call recording, your business could be missing out on a simple route to improving processes, enhancing customer experiences and driving KPI’s.

What are the benefits?

  • A powerful filter system that allows users to store, find, archive and email call recordings for analysis
  • Improve the accuracy of your team and the service your customers receive by using call recordings to capture any customer details you may have missed
  • Protect your team and resolve potential ‘who said what’ disputes with the ability to playback and listen to conversations
  • Monitor the call handling process and identify training needs where necessary to improve employee performance and customer care

Call Reporting

Call reporting provides users with the ability to obtain call information, compile it and run comprehensive reports to help business owners make intelligent operational decisions. Users have the ability to view customisable dashboards to schedule reports, collate data and present important observations and recommendations.

What are the benefits?

  • Key performance metrics allow users to effectively monitor the efficiency of teams, identify trends and structure KPI’s
  • The accurate display of unreturned missed call figures enables rapid recovery to minimise lost opportunities
  • Smart statistics help users understand where calls are coming from in order to make more informed marketing decisions and drive business performance
  • Manage and optimise line capacity, ensuring staff are allocated accordingly to control call volumes
  • View call progressions and monitor the call handling process

From staff training and monitoring to resolving disputes, our completely scalable solution fits to the changing needs of your business. Choose from a range of innovative features to ensure unrivalled accuracy in the reporting of unreturned missed calls as well as real-time and historic statistics and call recordings to enhance your KPI’s.

Get in touch today to find out more about GT’s Call Management Solutions.

 

Are slow internet speeds affecting your productivity?

Admin Glamorgan Telecom - Wednesday, September 13, 2017

Slow internet speeds are detrimental when it comes to business; in fact, they are simply not an option. Not only will they negatively impact your teams’ productivity, but they are sure to damage the quality of the service your customers’ receive. Reliable speeds and optimised bandwidth are imperative for your business to remain relevant, competitive and dynamic.

At Glamorgan Telecom, we offer a wide range of data solutions to suit your needs and enhance your connectivity, including everything from fibre broadband to dedicated leased lines.

Making your business more dynamic

Whatever your industry, the smooth running of your organisation depends on a fast, powerful network connection. Reliable connectivity enables everything from the simple accessing of emails through to the flexibility to work remotely, laying the perfect foundations for a constructive workforce.

Anyone who has lost connection due to poor speeds will understand the cost of substandard internet, whether that be missed sales or employees who are unable to work efficiently. A business-grade connection will enable superfast speeds, maximising productivity and minimising lost time- especially waiting for web pages to load!

Improving Customer Service

As well as disrupting the efficiency of your workforce, poor internet connectivity could negatively affect your business’ reputation. If your customers are having difficulty reaching you due to downtime, their overall experience with your organisation is likely to be one of frustration and dissatisfaction.

Opting for a dedicated leased line will provide a high capacity connection that guarantees reliable speeds. Leased lines are private and therefore should ensure your service remains disruption free; improving the customer perception of your business whilst allowing you to keep up with the pace of innovation and growth.


Enhancing Mobility

The superfast speeds available via fibre broadband will help to streamline your communications as your workforce, both office-based and remote, benefit from improved file sharing as well as access to cloud-based platforms and communications. Put simply, a better internet connection will not only maximise your business efficiency, it will also allow you to take advantage of a more flexible style of working.

Whatever the size or nature of your business, investing in faster connections and improved bandwidth will support the productivity of your workforce, improve the service you offer to your customers and assist with your business’ growth.

Get in touch today to find out more about our fibre broadband and data solutions, including dedicated leased lines, FTTC and FTTP.


 

How much are missed calls costing your business?

Admin Glamorgan Telecom - Wednesday, August 09, 2017

Every successful business understands the importance of answering telephone calls promptly, but have you ever stopped to consider the cost of a missed call? In the UK alone, missed calls account for millions in lost revenue, with research highlighting that 85% of customers whose call goes unanswered will not call back.

Why are you missing calls?

Although we live in an increasingly connected world, customers still opt for the phone as their preferred method of contact. Having a call answered swiftly by an operator ensures a personal touch that leaves the caller feeling valued.

However, calls can easily slip through the net, especially when call volumes are high and staff levels low during busier periods. Whether your provide a product or offer support as a service, lost or abandoned calls can become extremely damaging to your business reputation, not to mention your profitability.

What are the long term consequences?

By regularly missing calls your business is likely to look disorganised and unprofessional. Ensuring your customers can reach an operator is essential in providing top quality support to maintain your reputation and guarantee sales. After all, a disappointed customer is more likely to share their substandard experience than a satisfied customer.

How can GT help?

Whether you work on the road or struggle to keep up with high call volumes, it’s easier than you think to manage and recover your missed calls. At Glamorgan Telecom, we provide a variety of smart features and applications to keep you one step ahead of your competitors.

Call Reporting

Our Call Management software provides unrivalled call reporting, helping to identify trends and drive the performance of your business. Create customisable dashboards to display accurate unreturned missed call figures that won’t be removed until the calls have been returned by a member of your team.

Not only will call reporting help to reduce the number of lost or abandoned calls into your business, it will also highlight real-time statistics to enable your business to work smarter and faster. By clearly defining your peak periods, call reporting also ensures you are always staffed to the optimum level, enabling you to improve your call handling process and deliver a premium service.

Mobility Tools

Alternatively, incorporating cloud-based communications will help to extend your business system beyond the wired network and further streamline your call handling process. VoIP, for example, enables your workforce to pick up calls made to their office extension from their mobile whilst auto-attendant features and intelligent call routing functions ensure your customers always get through to the right department.

Recovering your missed calls really is as easy as it sounds. By incorporating simple solutions into your communications infrastructure, not only are you sure to recapture missed business but you are able to create an impression of true professionalism and customer care.

 

Benefit from flexible working solutions this summer

Admin Glamorgan Telecom - Monday, July 31, 2017

As a result of recent technological developments employees now have the ability to remain constantly connected with their colleagues, wherever they are. Promoting flexibility within your organisation, including the resources to work remotely, will not only help to ensure the growth of a more efficient and effective style of working but will also encourage a much healthier work-life balance.

Kelly Bolderson, Managing Director at Glamorgan Telecom shares some of the key technologies driving the change and explains why a flexible working environment will help your business to overcome summer short-staffing hurdles.

Technologies driving the flexible working revolution

Data Solutions

Implementing data services within your business will bring the power of advanced technology to the forefront of your processes. From leased lines to Fibre to the Cabinet (FTTC) and Fibre to the Premises (FTTP), our solutions ensure lightening internet speeds that are both consistent and reliable. Fibre connections will also allow your business to take advantage of VoIP and hosted telephony whilst ensuring the easy incorporation of mobile devices to enable remote working.

Hosted Telephony

Cloud-based telephony guarantees full integration between your mobile phone and fixed lines, allowing users to receive calls on any device, whether they are in the office, on the road or at home. Managed and accessed via an external web portal, users are provided with an extensive range of call handling and management features that put an emphasis on control. Plus, as the system sits in the cloud your business can carry on making and receiving calls under any circumstances, ensuring no disruption from unexpected events.

Mobility

We help you understand the technology and applications available to create a strong mobility structure to enhance your working practices, ensuring communication and quality of service are maintained, regardless of location. Solutions including VoIP, cloud-communication services and mobile twinning, give your employees the freedom to work away from their desks yet remain connected to emails, calls and business processes.

SIP

SIP trunking offers an adaptable telecom solution that enables the easy integration of home workers as it makes calls over an IP connection, rather than a traditional telephone line. SIP includes voice, video and conferencing options, as well as mobility functions and sophisticated voice applications to enhance your unified communications and fixed mobile convergence.

Remote workers appear in your network as another extension with access to the same system features as office-based colleagues. Users also have scalability options to increase or reduce line capacity according to the demands of your business, ensuring the most efficient call handling process.

Conclusion

Giving your staff the flexibility to work remotely equips them to better tackle the responsibilities of their working day as they balance their work and life commitments. In addition, employee motivation is enhanced as they choose to work at a time that best suits them, leading to a noticeable improvement in productivity and quality of service that allows your business to remain both competitive and responsive.

For more news and information don't forget to follow us on Twitter and LinkedIn!

 

 

Is your telephone system preventing the growth of your business?

Admin Glamorgan Telecom - Friday, July 21, 2017

Without the latest technology to unleash the true potential of your business, you risk falling behind your competitors. Updating your business telephone system promises a host of benefits to help drive your success, from cost savings and productivity gains to the flexibility needed to streamline your processes and motivate your team.

Check out our top reasons for upgrading:

1.Money Savings

An increased number of businesses are migrating from ISDN to SIP or hosted services to unleash powerful money savings. By converging voice and data connectivity on one line, your organisation will enjoy lower line rental and call costs as well free internal calls and call forwarding. Compatible with a wide range of PBX’s, there’s no additional hardware costs whilst its IP connectivity can be provided via your existing broadband or Ethernet connection

2.Emphasise Control

 Upgrading your telephone system will help you better manage your call traffic with an innovative range of features. Configure your system to meet the changing demands of your business with a variety of easy-to-use applications. Call handling and call management, for example, allows users to keep track of employee performance, highlighting training opportunities and improving communication, motivation and productivity.

3.Enhance flexibility

 Businesses thrive on adaptability; don’t stifle the growth of yours with an outdated phone system. Upgrading to SIP or hosted services will deliver high quality voice calls whilst ensuring the scalability to add or remove lines in accordance with the demands of your business, ensuring the most efficient call handling process. It also enables the flexibility to hot-desk and work remotely by extending the service to mobile devices.

4.Business continuity

 Service downtime caused by unexpected events could be disastrous for your organisations communications, especially during peak times when call volumes are high. Making the switch to SIP or hosted services will support the continuity of your business by offering built-in disaster recovery. Handling emergency situations with ease, the system will automatically reroute calls to backup sites, ensuring no disturbance to service and maintaining customer satisfaction.

5.Embrace modern technology

 If you’re not prepared to modernise your telephone system, your business could be left in the dark. Not only will an updated system streamline your processes but the advantage of the latest technology will ensure the agility and adaptability of your business, allowing you to gain a competitive edge over your rivals.

6.Improve productivity and service

 Enhanced call management features allow users to monitor inbound and outbound call traffic, enabling the quick identification of any areas for improvement to develop the general performance of your team. Productivity and efficiency gains will also enable your staff to make the most of their working day, ensuring your business achieves maximum ROI’s.

7.Mobility

 Utilising technology advances, a hosted system will enhance your working practices by giving your employees the freedom to work away from their desks, yet remain connected to business processes. Innovative mobility functions and sophisticated voice applications ensure the simple integration of remote workers, who appear in the network as another extension with access to the same system features as office-based colleagues.

To unleash the benefits of a new business telephone system, get in touch with us today!

 

Should your business switch to Hosted Services?

Admin Glamorgan Telecom - Friday, July 14, 2017

Residing in the cloud rather than your office, a hosted telephone system gives your workforce access to a full range of communications services to enhance mobility and drive productivity. Your business will benefit from complete flexibility through increased call control and improved communications, helping to streamline your business processes.

 

Cost Savings

As an on demand solution with no hidden costs, hosted services are paid for on a per seat, per month basis and fully inclusive of UK landline and mobile calls. There are also no upfront fees on hardware or software whilst costly PBX maintenance is eliminated, with your supplier taking responsibility for system upgrades.

Your workforce, whether home, remote or office-based, will have access to the same information and tools to improve productivity and help maximise your business’ profitability.

Call Control

Incorporating a complete range of clever features, hosted telephony puts an emphasis on control. Your organisations entire communication infrastructure, no matter how large or small, can be quickly accessed through a simple web portal. From call management and monitoring to individual user access, hosted systems give you the capability to make simple changes, moves and additions to improve your communications with both colleagues and customers.

Increased Flexibility

Whilst the modern workforce is becoming increasingly dispersed, it is important to ensure effective communication and collaboration to maximise productivity, regardless of location. Hosted solutions allow for a lot of flexibility, from integrating mobile devices and expanding company bandwidth to increasing or decreasing the number of users to accommodate business demands.

As both the system and services are hosted online, it adapts in response to business growth, technological developments and the ever-changing needs of the end user, keeping your business ahead of the competition.

Business Continuity

With built-in resilience and security as standard, hosted telephony handles emergencies with ease to significantly reduce disruption, ensuring your workforce can carry on making and taking calls. In addition, the system automatically reroutes any calls to backup sites, mobile or any other destination ensuring no disturbance to your service.

Improved Service & Communication

Set a benchmark for customer communication and ensure your business never misses a call by integrating your fixed and mobile capabilities with one number. Users also have the ability to create a presence when selling into a new location or launching a new service by using any local area number, regardless of your actual location, giving unlimited access to new opportunities.

And, hosted telephony is here to stay! In the Gamma Digital Transformation Survey 2017, 2% of over 400 UK businesses said they had no activity with Cloud services. Get in touch today to find out more about Hosted Telephony and how it can help your business.

 


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