organisations underestimate the importance of monitoring calls. No matter what the size or function of your business, it’s vital for maximising productivity
and ensuring business continuity. Our call management solutions provide invaluable and definitive information to guarantee the efficiency of your communications.
The easy-use software integrates with your phone system, providing users with a comprehensive range of features. Plus, it’s browser-based and mobile-optimised
re simply a click away from storing, searching, playback and archiving of all calls, on any device.
Think call recording, think call centre? Wrong! If your organisation frequently receives calls from customers, then you should be recording at least a portion of them. Without call recording, your business could be missing out on a simple route to improving processes, enhancing customer experiences and driving KPI’s.
What are the benefits?
- A powerful filter system that allows users to store, find, archive and email call recordings for analysis
- Improve the accuracy of your team and the service your customers receive by using call recordings to capture any customer details you may have missed
- Protect your team and resolve potential ‘who said what’ disputes with the ability to playback and listen to conversations
- Monitor the call handling process and identify training needs where necessary to improve employee performance and customer care
Call reporting provides users with the ability to obtain call information, compile it and run comprehensive reports to help business owners make intelligent operational decisions. Users have the ability to view customisable dashboards to schedule reports, collate data and present important observations and recommendations.
What are the benefits?
- Key performance metrics allow users to effectively monitor the efficiency of teams, identify trends and structure KPI’s
- The accurate display of unreturned missed call figures enables rapid recovery to minimise lost opportunities
- Smart statistics help users understand where calls are coming from in order to make more informed marketing decisions and drive business performance
- Manage and optimise line capacity, ensuring staff are allocated accordingly to control call volumes
- View call progressions and monitor the call handling process
From staff training and monitoring to resolving disputes, our completely scalable solution fits to the changing needs of your business. Choose from a range of innovative features to ensure unrivalled accuracy in the reporting of unreturned missed calls as well as real-time and historic statistics and call recordings to enhance your KPI’s.
Get in touch today to find out more about GT’s Call Management Solutions.