Business Call Recording & Reporting

Business Call Recording & Reporting

Call Recording and Business Reporting solutions are powerful tools that help to efficiently manage your communications, empowering you to increase productivity and make informed decisions about your business. Call Recording and Business Reporting solutions can be installed and used individually, however they provide invaluable and definitive information when combined as a single application.

Business Call Recording

 

How we can help you

Samsung Call Recording is an easy to use, comprehensive solution where storing, finding, playback and archiving of calls is just a click away. Whether your requirement is simply the wish to protect your staff, resolve disputes, or if your business is regulated to provide full PCI (Payment Card Industry) compliance, Glamorgan Telecom have a scalable solution that will meet your needs and budget.

  • Many types of organisations can benefit from installing Samsung Business Call Recording to: Monitor staff performance to improve company standards and customer care.
  • Resolve "Who said what disputes", by confirming details from a call such as quantities / specifications of an order.
  • Train employees on call handling techniques and customer interactions to improve performance.
  • Regulatory compliance (for FCA regulated companies).

Samsung Business Reporting gives full visibility of call traffic and call costs from single or multiple sites, with the option to charge costs to different departments/customers. Business reporting shows surges and peaks in call activity, so that you can allocate resources to ensure calls are answered promptly. Call Reporting is an essential tool in the fight against telephone fraud, allowing you to quickly identify potential fraud and take defensive action.

Samsung Business Reporting offers comprehensive reporting facilitates for more effective management of a contact centre, department or an individual agent. Flexible options let you use standard reports or create your own. Reports are not restricted to just the contact centre information either, as information from other sources can be incorporated, such as your sales system to give real meaning to what you are seeing.

Samsung Business Reporting has been designed to offer organisations of any size the ability to maximise the use of staff, telephony and IT resources. Using historical call statistics, extension, groups of extensions, DDI and trunk activity can be analysed to assess call traffic and users efficiency, so that you can:

  • Verify call costs, including multiple carriers.
  • Maximise the return on your telecoms investment.
  • Maximise return on your marketing budgets.
  • Improve customer service, helping you to retain customers.
  • Increase revenue by monitoring and improving your business performance.
  • Improve call handling techniques.
  • Detect telephone fraud early.
  • Reduce communications costs.
  • Calculate call handling capacity and traffic flows.
  • Manage staffing levels to meet fluctuations in demand.
  • Create concise billing information for cost centres, extensions, clients and campaigns.
  • Create automated or on-demand reports in standardised Excel, Word, HTML and email formats.
  • Build what if scenarios - imagine being able see how many more calls you could handle if you had more staff or lines at a given time of day or day of the week.

Further assistance

For further information on Call recording and Business Reporting, please view the documents below.

If you'd like to get in touch with us for further expertise, or a quotation - please use the form below, and we would be very pleased to talk with you.

Samsung Call Recording Samsung Call Recording (325 KB)

Samsung Business Reporting Samsung Business Reporting (141 KB)

We can help you. Get in touch.

If you are thinking about telecoms for your business, then please get in touch with us using the simple form below. Our deserved reputation comes from a commitment to customer service excellence and support.

I am the first to complain if something is wrong, but just wanted to pass on my thanks to the two Ian’s today who have worked at the school. They have been so helpful and are always willing to please. Teachers have praised how they have worked too. I would just like to pass on my thanks to them and yourselves for the great service that we always receive.

Comprehensive School, Newport CBC / Head Teacher

Comprehensive School, Newport CBC

Our new system from Glamorgan Telecom has been a joy. No fuss to install, very simple to use and great value with a fixed monthly bill. Finally I have found a business phone system that is ideal for our small dental practice, safe in the knowledge that it can easily be modified and extended to suit any future needs we may have.

Dental Surgery, Bristol / Owner

Dental Surgery, Bristol

Very smoothly transferred. Very friendly and informative.

Dental Surgery, Newport / Practice Manager

Dental Surgery, Newport

Delighted with the overall service and the improvement the new telephone system has had on the practice.

Doctors Surgery, Swansea / Practice Manager

Doctors Surgery, Swansea

Like a little whirlwind, GT came in and sorted everything out for us. Very capable employees from start to finish, and really approachable. Thank you.

Ecological Consultancy Company, Bath / Consultant

Ecological Consultancy Company, Bath

Professional from start to finish. Glamorgan Telecom helped us overcome some difficulties with a third party.

Engineering Company, Gloucester / Director

Engineering Company, Gloucester

A superb service, friendly, helpful and professional.

Estate Agency, Newport / Director

Estate Agency, Newport

We found Glamorgan Telecom to be totally professional from start to finish of the project.

Floorcare Specialists, Swansea / Director

Floorcare Specialists, Swansea

Gemma has been helping us with our Telephone Training today and I must say that she is absolutely brilliant, she is a credit to your company. The training is done very professionally and more importantly with a smile on her face.

Golf Club, Bristol / Management

Golf Club, Bristol

Over the last few weeks Gemma has been brilliant in offering assistance and responding to my queries. She is a real asset to your company, professional and patient, please pass on my sincere thanks.

Health & Safety Provider, Cardiff / Director

Health & Safety Provider, Cardiff

Excellent service, very impressive. GT delivers exactly what they say they will. Very efficient, seamless transfer 10/10

Home Care Provider, Trowbridge / Director

Home Care Provider, Trowbridge

Monday we had your colleagues turn up and install all the equipment. Just like to say how impressed we were with them, and what nice pleasant people they were - so please pass on to whoever, our compliments and feedback.

Kitchen Company, Bristol / Director

Kitchen Company, Bristol

Easy, flexible and friendly approach and support.

Leading Charity, Cardiff / Director

Leading Charity, Cardiff

Very satisfied - must commend the trainer and the engineers - excellent!

Logistics Company, Gwent / Director

Logistics Company, Gwent

Samsung is pleased to see Glamorgan Telecom achieve Platinum Business Partner status. This level of accreditation gives Samsung customers the confidence that they are being looked after by a company that will deliver sales and service to the highest standard.

Paul Templeton / General Manager

Paul Templeton

A well managed installation.

Solicitor's Practice, Cheltenham / Partner

Solicitor's Practice, Cheltenham

A big thank you to you and all your team for the smooth change over of phone systems. It turned out not to be the nightmare I had imagined. The change from one system to the other was seconds as you said. At the time I thought this was a tall order but the transfer was seamless, our phone system down time was literally seconds. A big thank you to your installation team for working around us during the install.

Taxi Company, Bristol / Owner

Taxi Company, Bristol