VoIP & Remote Working

VoIP & Remote Working

The working patterns of business owners and their staff has and continues to change in recent years. To stay ahead, businesses need to be both flexible, mobile and importantly remain available to their customers often juggling multiple tasks. The wide introduction of smart phones, tablets, home broadband and publicly available wireless access has meant that owners and staff are no longer tethered to the traditional office desk.

Our experience is that most businesses in part, have already adopted a more flexible approach to working, however this is largely disjointed.

Glamorgan Telecom understand the challenges of a “real World” business environment and can offer genuine solutions that bring together currently disconnected technology, allowing staff at all levels to be seamlessly contactable, and part of the corporate telephone system irrelevant of their location or choice of device.

 

How we can help you

The smart phone has become an essential business tool with both employers and employees, allowing them to stay in touch and be more productive; providing access to emails and enterprise applications whilst on the go and remote from the office.

Traditionally used by remote employees, recent studies show that even for employees in the office, their mobile is the preferred device for voice communications due to the familiarity of the user experience and easy accessible contacts. The rise of BYOD (bring your own device) schemes and the consumeration of IT, are also contributing factors to the rise of smart phone usage in the workplace.

Samsung WE VoIP is designed for the mobile from the mobile user’s point of view. The employee is not required to change the way they use their phone or mobile device as the user experience is the same, however they can benefit from more functionality with higher voice quality. Compatible with both the OfficeServ and Samsung Communications Manager (SCM), this solution provides conference calling, transferring and hold functions all from your smart phone, inside and outside of the office.

Key Features

  • One number, simultaneous ringing (no longer do you have to advertise your mobile number).
  • Smart routing of mobile and internal numbers often making significant reductions in cost.
  • Roaming from Wi-Fi to Mobile network during a call.
  • Seamless move to and from desk phone.
  • Call recording.
  • Call control features at the mobile handset provided from the telephone system such as transfer & conference.

Further assistance

The whitepapers below gives further ideas and information about the Fixed Mobile Convergence VoIP and Remote Working solutions we can supply, install and maintain.

Please use the form below to contact us about your interest, to request a quote or just to have one of the Glamorgan Telecom team get in touch to help you understand more.

Consumerisation of IT Consumerisation of IT (991 KB)

Samsung Wireless Enterprise VoIP Samsung Wireless Enterprise VoIP (271 KB)

Samsung OfficeServ 7000 Series Samsung OfficeServ 7000 Series (537 KB)

We can help you. Get in touch.

If you are thinking about telecoms for your business, then please get in touch with us using the simple form below. Our deserved reputation comes from a commitment to customer service excellence and support.

I am the first to complain if something is wrong, but just wanted to pass on my thanks to the two Ian’s today who have worked at the school. They have been so helpful and are always willing to please. Teachers have praised how they have worked too. I would just like to pass on my thanks to them and yourselves for the great service that we always receive.

Comprehensive School, Newport CBC / Head Teacher

Comprehensive School, Newport CBC

Our new system from Glamorgan Telecom has been a joy. No fuss to install, very simple to use and great value with a fixed monthly bill. Finally I have found a business phone system that is ideal for our small dental practice, safe in the knowledge that it can easily be modified and extended to suit any future needs we may have.

Dental Surgery, Bristol / Owner

Dental Surgery, Bristol

Very smoothly transferred. Very friendly and informative.

Dental Surgery, Newport / Practice Manager

Dental Surgery, Newport

Delighted with the overall service and the improvement the new telephone system has had on the practice.

Doctors Surgery, Swansea / Practice Manager

Doctors Surgery, Swansea

Like a little whirlwind, GT came in and sorted everything out for us. Very capable employees from start to finish, and really approachable. Thank you.

Ecological Consultancy Company, Bath / Consultant

Ecological Consultancy Company, Bath

Professional from start to finish. Glamorgan Telecom helped us overcome some difficulties with a third party.

Engineering Company, Gloucester / Director

Engineering Company, Gloucester

A superb service, friendly, helpful and professional.

Estate Agency, Newport / Director

Estate Agency, Newport

We found Glamorgan Telecom to be totally professional from start to finish of the project.

Floorcare Specialists, Swansea / Director

Floorcare Specialists, Swansea

Gemma has been helping us with our Telephone Training today and I must say that she is absolutely brilliant, she is a credit to your company. The training is done very professionally and more importantly with a smile on her face.

Golf Club, Bristol / Management

Golf Club, Bristol

Over the last few weeks Gemma has been brilliant in offering assistance and responding to my queries. She is a real asset to your company, professional and patient, please pass on my sincere thanks.

Health & Safety Provider, Cardiff / Director

Health & Safety Provider, Cardiff

Excellent service, very impressive. GT delivers exactly what they say they will. Very efficient, seamless transfer 10/10

Home Care Provider, Trowbridge / Director

Home Care Provider, Trowbridge

Monday we had your colleagues turn up and install all the equipment. Just like to say how impressed we were with them, and what nice pleasant people they were - so please pass on to whoever, our compliments and feedback.

Kitchen Company, Bristol / Director

Kitchen Company, Bristol

Easy, flexible and friendly approach and support.

Leading Charity, Cardiff / Director

Leading Charity, Cardiff

Very satisfied - must commend the trainer and the engineers - excellent!

Logistics Company, Gwent / Director

Logistics Company, Gwent

Samsung is pleased to see Glamorgan Telecom achieve Platinum Business Partner status. This level of accreditation gives Samsung customers the confidence that they are being looked after by a company that will deliver sales and service to the highest standard.

Paul Templeton / General Manager

Paul Templeton

A well managed installation.

Solicitor's Practice, Cheltenham / Partner

Solicitor's Practice, Cheltenham

A big thank you to you and all your team for the smooth change over of phone systems. It turned out not to be the nightmare I had imagined. The change from one system to the other was seconds as you said. At the time I thought this was a tall order but the transfer was seamless, our phone system down time was literally seconds. A big thank you to your installation team for working around us during the install.

Taxi Company, Bristol / Owner

Taxi Company, Bristol