VoIP & Remote Working
The working patterns of business owners and their staff has and continues to change in recent years. To stay ahead, businesses need to be both flexible, mobile and importantly remain available to their customers often juggling multiple tasks. The wide introduction of smart phones, tablets, home broadband and publicly available wireless access has meant that owners and staff are no longer tethered to the traditional office desk.
Our experience is that most businesses in part, have already adopted a more flexible approach to working, however this is largely disjointed.
Glamorgan Telecom understand the challenges of a “real World” business environment and can offer genuine solutions that bring together currently disconnected technology, allowing staff at all levels to be seamlessly contactable, and part of the corporate telephone system irrelevant of their location or choice of device.
How we can help you
The smart phone has become an essential business tool with both employers and employees, allowing them to stay in touch and be more productive; providing access to emails and enterprise applications whilst on the go and remote from the office.
Traditionally used by remote employees, recent studies show that even for employees in the office, their mobile is the preferred device for voice communications due to the familiarity of the user experience and easy accessible contacts. The rise of BYOD (bring your own device) schemes and the consumeration of IT, are also contributing factors to the rise of smart phone usage in the workplace.
Samsung WE VoIP is designed for the mobile from the mobile user’s point of view. The employee is not required to change the way they use their phone or mobile device as the user experience is the same, however they can benefit from more functionality with higher voice quality. Compatible with both the OfficeServ and Samsung Communications Manager (SCM), this solution provides conference calling, transferring and hold functions all from your smart phone, inside and outside of the office.
- One number, simultaneous ringing (no longer do you have to advertise your mobile number).
- Smart routing of mobile and internal numbers often making significant reductions in cost.
- Roaming from Wi-Fi to Mobile network during a call.
- Seamless move to and from desk phone.
- Call recording.
- Call control features at the mobile handset provided from the telephone system such as transfer & conference.
The whitepapers below gives further ideas and information about the Fixed Mobile Convergence VoIP and Remote Working solutions we can supply, install and maintain.
Please use the form below to contact us about your interest, to request a quote or just to have one of the Glamorgan Telecom team get in touch to help you understand more.
Consumerisation of IT (991 KB)
Samsung Wireless Enterprise VoIP (271 KB)
Samsung OfficeServ 7000 Series (537 KB)