Charity & Voluntary

Charity & Voluntary Organisations

The public sector are challenged by high levels of criticism in regards to overspending yet are constantly pressured to deliver high quality services whilst demonstrating the taxpayer’s money is being spent wisely. The necessity to communicate effectively and efficiently is high, with 82% of the population saying they would be more inclined to trust organisations, if they communicated better.

 

The Solution

Glamorgan Telecom Limited provides telephony solutions that make sure you effectively manage the customer experience, improve operational efficiency, maximise investment protection whilst addressing brand standards and compliance.

We ensure collaboration and communication works within teams, between functions, with other public sector bodies and most importantly for the citizens.

The key benefits of our solutions for third sector organisations are:

  • Systems can be set-up and simply administered to better handle calls and provide intelligent information about expected wait times or position in queues. This ensures calls are answered more efficiently to help improve quality of service.
  • Manage telephone calls effectively through day/night service, call routing, auto attendant and recorded announcements to ensure incoming calls are always answered.
  • Provide fast and flexible communications to ensure the right information is quickly passed between teams, functions, public sector bodies and citizens.
  • Improve response time in answering calls and stay informed with call stats to understand how best to deal with peak call times with call management and reporting.
  • Manage complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
  • Enable your business to get the most out of your current telephone system while adding new IP communications and applications with call control, designed to work with any manufacturer telephone systems.

How we can help

Glamorgan Telecom Limited specialise in providing communication solutions for charities and local government organisations. We provide ethical and honest advice by firstly assessing staff productivity and quality of service. We then closely work with you to establish your requirements to provide a telephony solution that can further enhance your quality of service, reduce operational costs and increase staff productivity

Further Assistance

For further information please view the documents below. If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.

Samsung OfficeServ 7000 Series Samsung OfficeServ 7000 Series (537 KB)

Samsung OfficeServ Wireless IP Phone Samsung OfficeServ Wireless IP Phone (243 KB)

Samsung OfficeServ VoIP - Charter Travel Samsung OfficeServ VoIP - Charter Travel (1371 KB)

IP DECT Cordless Office Telephony IP DECT Cordless Office Telephony (327 KB)

SMT-i5343 IP Phone System SMT-i5343 IP Phone System (2565 KB)

We can help you. Get in touch.

If you are thinking about telecoms for your business, then please get in touch with us using the simple form below. Our deserved reputation comes from a commitment to customer service excellence and support.

I am the first to complain if something is wrong, but just wanted to pass on my thanks to the two Ian’s today who have worked at the school. They have been so helpful and are always willing to please. Teachers have praised how they have worked too. I would just like to pass on my thanks to them and yourselves for the great service that we always receive.

Comprehensive School, Newport CBC / Head Teacher

Comprehensive School, Newport CBC

Our new system from Glamorgan Telecom has been a joy. No fuss to install, very simple to use and great value with a fixed monthly bill. Finally I have found a business phone system that is ideal for our small dental practice, safe in the knowledge that it can easily be modified and extended to suit any future needs we may have.

Dental Surgery, Bristol / Owner

Dental Surgery, Bristol

Very smoothly transferred. Very friendly and informative.

Dental Surgery, Newport / Practice Manager

Dental Surgery, Newport

Delighted with the overall service and the improvement the new telephone system has had on the practice.

Doctors Surgery, Swansea / Practice Manager

Doctors Surgery, Swansea

Like a little whirlwind, GT came in and sorted everything out for us. Very capable employees from start to finish, and really approachable. Thank you.

Ecological Consultancy Company, Bath / Consultant

Ecological Consultancy Company, Bath

Professional from start to finish. Glamorgan Telecom helped us overcome some difficulties with a third party.

Engineering Company, Gloucester / Director

Engineering Company, Gloucester

A superb service, friendly, helpful and professional.

Estate Agency, Newport / Director

Estate Agency, Newport

We found Glamorgan Telecom to be totally professional from start to finish of the project.

Floorcare Specialists, Swansea / Director

Floorcare Specialists, Swansea

Gemma has been helping us with our Telephone Training today and I must say that she is absolutely brilliant, she is a credit to your company. The training is done very professionally and more importantly with a smile on her face.

Golf Club, Bristol / Management

Golf Club, Bristol

Over the last few weeks Gemma has been brilliant in offering assistance and responding to my queries. She is a real asset to your company, professional and patient, please pass on my sincere thanks.

Health & Safety Provider, Cardiff / Director

Health & Safety Provider, Cardiff

Excellent service, very impressive. GT delivers exactly what they say they will. Very efficient, seamless transfer 10/10

Home Care Provider, Trowbridge / Director

Home Care Provider, Trowbridge

Monday we had your colleagues turn up and install all the equipment. Just like to say how impressed we were with them, and what nice pleasant people they were - so please pass on to whoever, our compliments and feedback.

Kitchen Company, Bristol / Director

Kitchen Company, Bristol

Easy, flexible and friendly approach and support.

Leading Charity, Cardiff / Director

Leading Charity, Cardiff

Very satisfied - must commend the trainer and the engineers - excellent!

Logistics Company, Gwent / Director

Logistics Company, Gwent

Samsung is pleased to see Glamorgan Telecom achieve Platinum Business Partner status. This level of accreditation gives Samsung customers the confidence that they are being looked after by a company that will deliver sales and service to the highest standard.

Paul Templeton / General Manager

Paul Templeton

A well managed installation.

Solicitor's Practice, Cheltenham / Partner

Solicitor's Practice, Cheltenham

A big thank you to you and all your team for the smooth change over of phone systems. It turned out not to be the nightmare I had imagined. The change from one system to the other was seconds as you said. At the time I thought this was a tall order but the transfer was seamless, our phone system down time was literally seconds. A big thank you to your installation team for working around us during the install.

Taxi Company, Bristol / Owner

Taxi Company, Bristol