Charity & Voluntary Organisations
The public sector are challenged by high levels of criticism in regards to overspending yet are constantly pressured to deliver high quality services whilst demonstrating the taxpayer’s money is being spent wisely. The necessity to communicate effectively and efficiently is high, with 82% of the population saying they would be more inclined to trust organisations, if they communicated better.
Glamorgan Telecom Limited provides telephony solutions that make sure you effectively manage the customer experience, improve operational efficiency, maximise investment protection whilst addressing brand standards and compliance.
We ensure collaboration and communication works within teams, between functions, with other public sector bodies and most importantly for the citizens.
The key benefits of our solutions for third sector organisations are:
- Systems can be set-up and simply administered to better handle calls and provide intelligent information about expected wait times or position in queues. This ensures calls are answered more efficiently to help improve quality of service.
- Manage telephone calls effectively through day/night service, call routing, auto attendant and recorded announcements to ensure incoming calls are always answered.
- Provide fast and flexible communications to ensure the right information is quickly passed between teams, functions, public sector bodies and citizens.
- Improve response time in answering calls and stay informed with call stats to understand how best to deal with peak call times with call management and reporting.
- Manage complaints with call recording, which provides staff with the effective training to resolve disputes. Your business will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
- Enable your business to get the most out of your current telephone system while adding new IP communications and applications with call control, designed to work with any manufacturer telephone systems.
How we can help
Glamorgan Telecom Limited specialise in providing communication solutions for charities and local government organisations. We provide ethical and honest advice by firstly assessing staff productivity and quality of service. We then closely work with you to establish your requirements to provide a telephony solution that can further enhance your quality of service, reduce operational costs and increase staff productivity
For further information please view the documents below. If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.
Samsung OfficeServ 7000 Series (537 KB)
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