Hospitality & Leisure

Hospitality & Leisure Solutions

Good communication is undoubtedly a priority for every successful hotel, restaurant, leisure centre, or gym. We provide flexible, scalable and secure communications, optimised to meet the needs of the hospitality industry, from small economy through to some of the more luxurious hotels and restaurants.

 

The Solution

Glamorgan Telecom Limited provides telephony solutions that enhances the customer experience, ensuring a pleasant experience or a memorable stay. We make sure you effectively manage the customer experience, improve operational efficiency, maximise investment protection whilst addressing brand standards and compliance.

The key benefits of our solutions for business's within the hospitality and leisure sector are:

  • Enhance first impressions with company branded telephones and cordless handsets on front desks to eliminate unsightly cabling and provide privacy for private conversations.
  • Play recorded announcements as part of a wake up call and manage guest privacy at all times using ‘call block’ and ‘do not disturb’.
  • Keep staff connected by using wireless telephones whilst text messaging can be used to manage alerts including pre fire alarms, door alarms and specific guest arrival.
  • Connect multiple locations to act as a single telephone solution e.g. reservations / bookings / gym etc.
  • Gain full integration with front of house software to achieve more accurate guest billing to further improve the customer experience.
  • Allow easy access to message changes to advise of specific events, change in class times, important information etc.

How we can help

Glamorgan Telecom Limited specialises in communication solutions for the hospitality and leisure industry which will focus on improving customer service whilst increasing productivity and minimising costs.

We understand that the hospitality industry is under intense pressure to improve customer loyalty and increase revenue. As such, we offer communication solutions that have many embedded hospitality features to ensure your customers enjoy the best possible service and the efficiency of your staff is maximised.

Further Assistance

For further information on how Glamorgan Telecom can help with your business communications, please view the documents below. If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.

Samsung Hospitality Samsung Hospitality (101 KB)

Samsung OfficeServ 7000 Series Samsung OfficeServ 7000 Series (537 KB)

Samsung OfficeServ Wireless IP Phone Samsung OfficeServ Wireless IP Phone (243 KB)

Samsung OfficeServ VoIP - Charter Travel Samsung OfficeServ VoIP - Charter Travel (1371 KB)

IP DECT Cordless Office Telephony IP DECT Cordless Office Telephony (327 KB)

SMT-i5343 IP Phone System SMT-i5343 IP Phone System (2565 KB)

We can help you. Get in touch.

If you are thinking about telecoms for your business, then please get in touch with us using the simple form below. Our deserved reputation comes from a commitment to customer service excellence and support.

I am the first to complain if something is wrong, but just wanted to pass on my thanks to the two Ian’s today who have worked at the school. They have been so helpful and are always willing to please. Teachers have praised how they have worked too. I would just like to pass on my thanks to them and yourselves for the great service that we always receive.

Comprehensive School, Newport CBC / Head Teacher

Comprehensive School, Newport CBC

Our new system from Glamorgan Telecom has been a joy. No fuss to install, very simple to use and great value with a fixed monthly bill. Finally I have found a business phone system that is ideal for our small dental practice, safe in the knowledge that it can easily be modified and extended to suit any future needs we may have.

Dental Surgery, Bristol / Owner

Dental Surgery, Bristol

Very smoothly transferred. Very friendly and informative.

Dental Surgery, Newport / Practice Manager

Dental Surgery, Newport

Delighted with the overall service and the improvement the new telephone system has had on the practice.

Doctors Surgery, Swansea / Practice Manager

Doctors Surgery, Swansea

Like a little whirlwind, GT came in and sorted everything out for us. Very capable employees from start to finish, and really approachable. Thank you.

Ecological Consultancy Company, Bath / Consultant

Ecological Consultancy Company, Bath

Professional from start to finish. Glamorgan Telecom helped us overcome some difficulties with a third party.

Engineering Company, Gloucester / Director

Engineering Company, Gloucester

A superb service, friendly, helpful and professional.

Estate Agency, Newport / Director

Estate Agency, Newport

We found Glamorgan Telecom to be totally professional from start to finish of the project.

Floorcare Specialists, Swansea / Director

Floorcare Specialists, Swansea

Gemma has been helping us with our Telephone Training today and I must say that she is absolutely brilliant, she is a credit to your company. The training is done very professionally and more importantly with a smile on her face.

Golf Club, Bristol / Management

Golf Club, Bristol

Over the last few weeks Gemma has been brilliant in offering assistance and responding to my queries. She is a real asset to your company, professional and patient, please pass on my sincere thanks.

Health & Safety Provider, Cardiff / Director

Health & Safety Provider, Cardiff

Excellent service, very impressive. GT delivers exactly what they say they will. Very efficient, seamless transfer 10/10

Home Care Provider, Trowbridge / Director

Home Care Provider, Trowbridge

Monday we had your colleagues turn up and install all the equipment. Just like to say how impressed we were with them, and what nice pleasant people they were - so please pass on to whoever, our compliments and feedback.

Kitchen Company, Bristol / Director

Kitchen Company, Bristol

Easy, flexible and friendly approach and support.

Leading Charity, Cardiff / Director

Leading Charity, Cardiff

Very satisfied - must commend the trainer and the engineers - excellent!

Logistics Company, Gwent / Director

Logistics Company, Gwent

Samsung is pleased to see Glamorgan Telecom achieve Platinum Business Partner status. This level of accreditation gives Samsung customers the confidence that they are being looked after by a company that will deliver sales and service to the highest standard.

Paul Templeton / General Manager

Paul Templeton

A well managed installation.

Solicitor's Practice, Cheltenham / Partner

Solicitor's Practice, Cheltenham

A big thank you to you and all your team for the smooth change over of phone systems. It turned out not to be the nightmare I had imagined. The change from one system to the other was seconds as you said. At the time I thought this was a tall order but the transfer was seamless, our phone system down time was literally seconds. A big thank you to your installation team for working around us during the install.

Taxi Company, Bristol / Owner

Taxi Company, Bristol