Organisations are continuously facing challenges relating to globalisation, whether increased competition from new entrants, demands to enhance client responsiveness or to provide a more personalised service, ultimately customers and clients want more for less!
Glamorgan Telecom Limited provides fully featured, application rich communication solutions that ensures staff can focus on the needs of the customer. We make sure you effectively manage the customer experience, improve operational efficiency, maximise investment protection whilst addressing brand standards and compliance requirements.
The key benefits of our solutions for office work environments are:
- A new communications platform can be set-up and simply administered to better handle calls and provide intelligent information about expected wait times or position in queues. This ensures calls are answered more efficiently to help improve customer satisfaction.
- Manage customer complaints with call recording, which provides staff with the effective training to resolve disputes. Also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
- Provide fast and flexible communications to ensure the right information is efficiently passed between colleagues wherever they are located.
- Provide hot-desking, which allows staff to nominate any desktop to be their own.
- Increase response time in answering calls and stay informed with call stats to understand how best to deal with peak call times.
- Provide a single interface for call control and application administration across a large-scale network ensuring the technology is mapped to your business requirements.
How we can help
Glamorgan Telecom Limited specialises in communication solutions for mainstream businesses and focuses on improving customer service whilst increasing productivity and minimising costs. We help to improve interaction with clients providing a wide range of call handling options with management tools to help organisations to analyse and manage call traffic more effectively.
We create a more flexible and agile working environment enabling staff to choose fixed wireless and mobile devices to support work patterns and improve communication. Deliver flexible and service oriented systems that meet ongoing compliance needs such as disaster recovery, social responsibility and call recording.
For further information please view the documents below. If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.
Samsung OfficeServ 7000 Series (537 KB)
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