Transport & Logistics

Transport & Logistics

The rise of smartphones and tablet computers presents those in the Transport & Logistics sector, with new opportunities to boost productivity and improve decision-making.

 

How we can help you

A growing problem for all organisations is the use of mobile phones to make and take calls when in or away from the office. This is a symptom of greater mobility within the workplace and modern workers’ preference for mobile devices containing all their contact details, email, messages and favourite apps.

For Transport & Logistics companies, employees’ mobile use has the particular problem of bypassing the controls and functionality of an office phone system. Productivity is hampered because users can’t transfer calls and, more worryingly, there is no record or audit trail of phone conversations made on a mobile.

Transport & logistics administrators can overcome these problems and still meet employees’ expectations by installing an FMC (fixed mobile convergence) client on a SIP-enabled Samsung Galaxy S or Galaxy S2 smartphone with built-in WiFi. This will allow them to integrate the smartphones with their corporate phone system, so that calls to and from the Galaxy S/S2 are automatically routed via the company phone system when the user is on or off-site.

Goods drivers and transport managers can now be contacted via one number and enjoy all phone system features, including some specific industry Apps. No longer do they have to carry a mobile phone, cordless DECT phone, PDA, pager and notebook to be sure of getting all their messages. Instead everything can be routed through a Samsung Galaxy S or Galaxy S2.

Transport & Logistics firms themselves benefit from greater visibility and control of calls and reduced mobile network charges, as outgoing calls are routed via the main phone system.

However, it's not just mobile solutions that are relevant to companies in this sector. Office based telecoms systems are still extremely important, and using the Samsung OfficeServ 7000 series telephone system, Glamorgan Telecom gives today’s transport and logistics firms, all they need for versatile, flexible, reliable and secure voice and data communications.

The Samsung OfficeServ systems combine voice, data and wireless communications in a single platform; supports analogue, digital and IP telephony; and is modular and fully scalable so that customers can make the transition to fully converged communications at their own speed.

The models in the series support between 4 and 480 users, but these can be linked together to support tens of thousands of extensions across multiple sites.

Because all models use the same software and handsets, as well as sharing many of the interface modules, charities can retain existing equipment as they grow their system, providing a consistent look whilst keeping costs low.

The OfficeServ 7000 series is ideal for transport and logistic firms of all sizes whatever their communication needs or budget. A customer with basic telephony requirements can be confident that if requirements change they will be able to connect home workers to the system over broadband or dedicated network links; add SIP trunks for low-cost calls; or incorporate branch offices with a unified numbering plan and free calls between sites. By the same token, a customer who wants to take advantage of IP telephony from the outset but has a limited budget can keep installation costs down by using existing digital handsets with the OfficeServ phone system and gradually introduce more functional IP phones as needs dictate or budgets allow.

Samsung DECT (Digitally Enhanced Cordless Telephony) takes office telephony into new areas by supplementing user’s desktop phones with the freedom to move and work around the office environment.

Samsung DECT is available in a variety of configurations with the ability to provide a mobility solution to meet your organisation’s needs. With a wide variety of enhanced and integrated features available and the registration of up to 200 handsets, a Samsung DECT system delivers simple and stylish mobility for diverse working environments.

In addition the Samsung DECT is extremely durable with long talk and standby time ensuring you get the best value from your investment for years to come.

Case Study

A well known UK transport brand had outgrown its existing PBX and needed a new one to meet current and future needs. The company’s immediate requirement was extra capacity, but above all it was looking for a communications system that would support future growth and allow the organisation to adapt its working practices to meet any eventuality. After considering several options, it installed a Samsung OfficeServ IP PBX and FMC, as this offered a clear upgrade path and the ability to integrate home workers, mobile workers and branch offices when appropriate. An added attraction was the ability to re-use the company’s existing digital handsets, which helped keep installation costs low.

For further information on OfficeServ or DECT telephony for offices, and how Glamorgan Telecom can help with your business communications, please view the documents below. If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.

Samsung OfficeServ 7000 Series Samsung OfficeServ 7000 Series (537 KB)

Samsung OfficeServ Wireless IP Phone Samsung OfficeServ Wireless IP Phone (243 KB)

Samsung OfficeServ VoIP - Charter Travel Samsung OfficeServ VoIP - Charter Travel (1371 KB)

IP DECT Cordless Office Telephony IP DECT Cordless Office Telephony (327 KB)

Samsung Xchange Mobile Samsung Xchange Mobile (132 KB)

SMT-i5343 IP Phone System SMT-i5343 IP Phone System (2565 KB)

We can help you. Get in touch.

If you are thinking about telecoms for your business, then please get in touch with us using the simple form below. Our deserved reputation comes from a commitment to customer service excellence and support.

I am the first to complain if something is wrong, but just wanted to pass on my thanks to the two Ian’s today who have worked at the school. They have been so helpful and are always willing to please. Teachers have praised how they have worked too. I would just like to pass on my thanks to them and yourselves for the great service that we always receive.

Comprehensive School, Newport CBC / Head Teacher

Comprehensive School, Newport CBC

Our new system from Glamorgan Telecom has been a joy. No fuss to install, very simple to use and great value with a fixed monthly bill. Finally I have found a business phone system that is ideal for our small dental practice, safe in the knowledge that it can easily be modified and extended to suit any future needs we may have.

Dental Surgery, Bristol / Owner

Dental Surgery, Bristol

Very smoothly transferred. Very friendly and informative.

Dental Surgery, Newport / Practice Manager

Dental Surgery, Newport

Delighted with the overall service and the improvement the new telephone system has had on the practice.

Doctors Surgery, Swansea / Practice Manager

Doctors Surgery, Swansea

Like a little whirlwind, GT came in and sorted everything out for us. Very capable employees from start to finish, and really approachable. Thank you.

Ecological Consultancy Company, Bath / Consultant

Ecological Consultancy Company, Bath

Professional from start to finish. Glamorgan Telecom helped us overcome some difficulties with a third party.

Engineering Company, Gloucester / Director

Engineering Company, Gloucester

A superb service, friendly, helpful and professional.

Estate Agency, Newport / Director

Estate Agency, Newport

We found Glamorgan Telecom to be totally professional from start to finish of the project.

Floorcare Specialists, Swansea / Director

Floorcare Specialists, Swansea

Gemma has been helping us with our Telephone Training today and I must say that she is absolutely brilliant, she is a credit to your company. The training is done very professionally and more importantly with a smile on her face.

Golf Club, Bristol / Management

Golf Club, Bristol

Over the last few weeks Gemma has been brilliant in offering assistance and responding to my queries. She is a real asset to your company, professional and patient, please pass on my sincere thanks.

Health & Safety Provider, Cardiff / Director

Health & Safety Provider, Cardiff

Excellent service, very impressive. GT delivers exactly what they say they will. Very efficient, seamless transfer 10/10

Home Care Provider, Trowbridge / Director

Home Care Provider, Trowbridge

Monday we had your colleagues turn up and install all the equipment. Just like to say how impressed we were with them, and what nice pleasant people they were - so please pass on to whoever, our compliments and feedback.

Kitchen Company, Bristol / Director

Kitchen Company, Bristol

Easy, flexible and friendly approach and support.

Leading Charity, Cardiff / Director

Leading Charity, Cardiff

Very satisfied - must commend the trainer and the engineers - excellent!

Logistics Company, Gwent / Director

Logistics Company, Gwent

Samsung is pleased to see Glamorgan Telecom achieve Platinum Business Partner status. This level of accreditation gives Samsung customers the confidence that they are being looked after by a company that will deliver sales and service to the highest standard.

Paul Templeton / General Manager

Paul Templeton

A well managed installation.

Solicitor's Practice, Cheltenham / Partner

Solicitor's Practice, Cheltenham

A big thank you to you and all your team for the smooth change over of phone systems. It turned out not to be the nightmare I had imagined. The change from one system to the other was seconds as you said. At the time I thought this was a tall order but the transfer was seamless, our phone system down time was literally seconds. A big thank you to your installation team for working around us during the install.

Taxi Company, Bristol / Owner

Taxi Company, Bristol