Healthcare

Healthcare

Surgeries are facing increasing financial and patient care level pressures. Healthcare organisations require improved communications to provide exceptional service and best value to patients. Patients expect to be involved in decisions, kept informed and receive tailored care that accommodates their personal circumstances.

 

The Solution

Glamorgan Telecom Limited provides communication solutions that improves patient care, lowers costs and frees up the time of surgery staff. We provide communication solutions that ensure your surgery is more flexible and responsive during high volume inbound call periods.

The key benefits of our healthcare communications solutions are:

  • Enhance patient access through queuing, to effectively manage patient expectations during busy periods.
  • Enhance staff productivity by allowing colleagues to instantly view which staff members are free and available to receive calls through staff presence information.
  • Manage patient complaints with call recording, which provides surgery staff with the effective training to resolve disputes. Your surgery will also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.
  • Monitor line usage to determine the correct number of lines required, whilst decreasing response time in answering calls and staying informed with call stats to understand how best to deal with peak call times with call management and reporting.
  • Deliver flexible call routing based upon time, day of the week and specific dates, which is ideal during busy periods e.g. when patients call to book an appointment, and includes the ability to play bespoke announcements on public holidays when the surgery is closed.

How we can help

Glamorgan Telecom Limited specialises in communication solutions for surgeries, hospitals and clinics. We provide open and honest advice by firstly assessing staff productivity and the existing patient experience. We then closely work with you to establish your requirements to provide a telephony solution that can further enhance your patient care, reduce operational costs and increase staff productivity.

Further Assistance

In the guides below, you can read how our telecoms technology is being used by GP surgeries, dental practices, laboratories, chemists, care homes, hospitals and NHS trusts to save money and still improve productivity and patient care.

If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.

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We can help you. Get in touch.

If you are thinking about telecoms for your business, then please get in touch with us using the simple form below. Our deserved reputation comes from a commitment to customer service excellence and support.

I am the first to complain if something is wrong, but just wanted to pass on my thanks to the two Ian’s today who have worked at the school. They have been so helpful and are always willing to please. Teachers have praised how they have worked too. I would just like to pass on my thanks to them and yourselves for the great service that we always receive.

Comprehensive School, Newport CBC / Head Teacher

Comprehensive School, Newport CBC

Our new system from Glamorgan Telecom has been a joy. No fuss to install, very simple to use and great value with a fixed monthly bill. Finally I have found a business phone system that is ideal for our small dental practice, safe in the knowledge that it can easily be modified and extended to suit any future needs we may have.

Dental Surgery, Bristol / Owner

Dental Surgery, Bristol

Very smoothly transferred. Very friendly and informative.

Dental Surgery, Newport / Practice Manager

Dental Surgery, Newport

Delighted with the overall service and the improvement the new telephone system has had on the practice.

Doctors Surgery, Swansea / Practice Manager

Doctors Surgery, Swansea

Like a little whirlwind, GT came in and sorted everything out for us. Very capable employees from start to finish, and really approachable. Thank you.

Ecological Consultancy Company, Bath / Consultant

Ecological Consultancy Company, Bath

Professional from start to finish. Glamorgan Telecom helped us overcome some difficulties with a third party.

Engineering Company, Gloucester / Director

Engineering Company, Gloucester

A superb service, friendly, helpful and professional.

Estate Agency, Newport / Director

Estate Agency, Newport

We found Glamorgan Telecom to be totally professional from start to finish of the project.

Floorcare Specialists, Swansea / Director

Floorcare Specialists, Swansea

Gemma has been helping us with our Telephone Training today and I must say that she is absolutely brilliant, she is a credit to your company. The training is done very professionally and more importantly with a smile on her face.

Golf Club, Bristol / Management

Golf Club, Bristol

Over the last few weeks Gemma has been brilliant in offering assistance and responding to my queries. She is a real asset to your company, professional and patient, please pass on my sincere thanks.

Health & Safety Provider, Cardiff / Director

Health & Safety Provider, Cardiff

Excellent service, very impressive. GT delivers exactly what they say they will. Very efficient, seamless transfer 10/10

Home Care Provider, Trowbridge / Director

Home Care Provider, Trowbridge

Monday we had your colleagues turn up and install all the equipment. Just like to say how impressed we were with them, and what nice pleasant people they were - so please pass on to whoever, our compliments and feedback.

Kitchen Company, Bristol / Director

Kitchen Company, Bristol

Easy, flexible and friendly approach and support.

Leading Charity, Cardiff / Director

Leading Charity, Cardiff

Very satisfied - must commend the trainer and the engineers - excellent!

Logistics Company, Gwent / Director

Logistics Company, Gwent

Samsung is pleased to see Glamorgan Telecom achieve Platinum Business Partner status. This level of accreditation gives Samsung customers the confidence that they are being looked after by a company that will deliver sales and service to the highest standard.

Paul Templeton / General Manager

Paul Templeton

A well managed installation.

Solicitor's Practice, Cheltenham / Partner

Solicitor's Practice, Cheltenham

A big thank you to you and all your team for the smooth change over of phone systems. It turned out not to be the nightmare I had imagined. The change from one system to the other was seconds as you said. At the time I thought this was a tall order but the transfer was seamless, our phone system down time was literally seconds. A big thank you to your installation team for working around us during the install.

Taxi Company, Bristol / Owner

Taxi Company, Bristol