Following the devastating effects of the global recession, the retail environment has never been under more pressure. The main challenge for retail stores is to keep costs to a minimum whilst providing outstanding customer service, which is now an expectation from the public wanting more for less.
Glamorgan Telecom Limited provide retailers with a fully featured, application rich communication solution that ensures retail staff can focus on the needs of the customer, drive efficiency across the business and allow operations staff to reduce unnecessary costs often associated with delivering exceptional levels of customer service.
The key benefits of our retail communications solutions are:
- Contact Centre can be set-up and simply administered to better handle calls and provide intelligent information about expected wait times or position in queues. This ensures calls are answered more efficiently to help improve customer satisfaction and loyalty.
- Manage customer complaints with call recording, which provides retail staff with the effective training to resolve disputes. Also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation and successfully comply with the PCI DSS (Payment Card Industry Data Security Standard).
- Allow for handsets to be deployed in smaller stores at a fraction of the cost of deploying individual systems. All locations can be centrally managed therefore reducing large system management and support costs delivering a substantial return on investment.
- Enjoy free calls between sites and free calls to and from retail staff mobiles to ensure you are more cost effective with your lines and calls.
- Using a wide variety of telephone handsets including SIP, IP-DECT or incorporating a smartphone twinned with a desk phone means staff are never out of touch with customers and colleagues when walking around a store.
- Provide fast and flexible communications via audio and video conferencing, e-mail or simple voice and text messaging, to ensure the right information is quickly passed to associates whether they are in the store, at the office or on the road. This ensures store managers can regularly communicate store updates on stock levels, sales figures, stock recalls and promotions.
How we can help
Glamorgan Telecom Limited specialises in providing telephony solutions for retailers that successfully achieve an increase in customer loyalty, call responsiveness and revenue growth. We understand the importance of routing calls to the most appropriate location or answer point, so missed calls don’t result in lost revenue and in-store customers don’t feel abandoned thus leave the store because of non-attentive staff.
We help reduce the cost of installing top of the range communications at new and older stores, and provide the flexibility to update phone systems across the chain at a pace to suit your business. Our solutions are designed to improve responsiveness to customers, provide greater efficiency across the business and dramatically reduce communication costs.
For further information on OfficeServ or DECT telephony for offices, and how Glamorgan Telecom can help with your retail business communications, please view the documents below. If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.
Samsung OfficeServ 7000 Series (537 KB)
Samsung OfficeServ Wireless IP Phone (243 KB)
Samsung OfficeServ VoIP - Charter Travel (1371 KB)
IP DECT Cordless Office Telephony (327 KB)
SMT-i5343 IP Phone System (2565 KB)